Discover our Client Journey
At IPRA we pride ourselves on customer satisfaction and working with our clients through an unbiased and efficient client journey. Our approach is transparent, technical and open, listening to all sides of the story gathering and presenting the facts in a detailed, informative and practical way. Our advise is non bias letting all parties know what has to be done as the next step in order to move forward.
Contact IPRA
Recieve – Let one of our friendly staff take your call over the phone.
Schedule – We will schedule an appointment that is convenient with you.
Arrive – We arrive on time with the right equipment for the job.
Site Inspection, Advice and Reporting
Assess – Pre works site or location suitability, Site inspections, Long term data reference points
Advice – Inform the customer of the issues at hand, Educate the customer as to why issues are at hand, Provide solutions as the how to move forward
Deliver – Detailed report writing, Verbal advisory
Site Inspection, Advice and Reporting
Assess – Pre works site or location suitability, Site inspections, Long term data reference points.
Advice – Inform the customer of the issues at hand, Educate the customer as to why issues are at hand, Provide solutions as the how to move forward.
Deliver – Detailed report writing, Verbal advisory.
DA & Council Submission
Gather – Document collation and assistance in DA submission.
Track – Track and manage the process with all stakeholders.
Manage – Manage the project for compliance in order to obtain the Occupation Certificate.
Management
Facilitate – Facilitate and Management of repairs
Consult – Consult on procurement of products or services, Consult of Tender or quotation submissions
Compliance – Carry out Audits of completed post claim or works
Management
Facilitate – Facilitate and Management of repairs.
Consult – Consult on procurement of products or services, Consult of Tender or quotation submissions.
Compliance – Carry out Audits of completed post claim or works.
Dispute Resolution
Mediate – Collaboration of all stakeholders to gain an outcome.
Resolve – Agree and document the outcome.
Comply – Post inspection and sign off by all stakeholders.
Contact IPRA
Recieve – Let one of our friendly staff take your call over the phone.
Schedule – We will schedule an appointment that is convenient with you.
Arrive – We arrive on time with the right equipment for the job.
Site Inspection, Advice and Reporting
Assess – Pre works site or location suitability, Site inspections, Long term data reference points.
Advise – Inform the customer of the issues at hand, Educate the customer as to why issues are at hand, Provide solutions as the how to move forward.
Deliver – Detailed report writing, Verbal advisory.
DA & Council Submission
Gather – Document collation and assistance in DA submission.
Track – Track and manage the process with all stakeholders.
Manage – Manage the project for compliance in order to obtain the Occupation Certificate.
Management
Facilitate – Facilitate and Management of repairs.
Consult – Consult on procurement of products or services, Consult of Tender or quotation submissions.
Compliance – Carry out Audits of completed post claim or works.
Dispute Resolution
Mediate – Collaboration of all stakeholders to gain an outcome.
Resolve – Agree and document the outcome.
Comply – Post inspection and sign off by all stakeholders.
How we Create Value for Insurance Providers
- Conclusive Reference Points
- Less Recourse on Reoccurring Claims
- Less Misinterpretation
How we Create Value for the Owner Insured
- Works Complete Correctly
- Certification
- Reassurance for your Insurance Provider
What are people saying about us …
Just want to say a big thank you to NRMA for bringing Terry in to solve my smart home problem.
I was so disappointed with my smart home, I had been in limbo with not wanting to sign the job off as an alarm kept going off on the system. Terry’s wisdom in this area was impeccable. Terry showed me a lot of support in more ways than one. Reports were done and people took responsibility.
Uncovering the Unknown
Presenting the Facts
Openness, Trust and Collaboration
Client Confidence
Uncovering the Unknown
Presenting the Facts
Openness, Trust and Collaboration
Client Confidence
